a:4:{s:8:"template";s:8126:"<!DOCTYPE html>
<html lang="en-US">

<head>
<meta charset="utf-8"/>
<meta content="width=device-width" name="viewport"/>
<title>{{ keyword }}</title>
<link href="http://gmpg.org/xfn/11" rel="profile"/>


<link href="http://fonts.googleapis.com/css?family=Open+Sans:400italic,700italic,400,700&amp;subset=latin,latin-ext" id="twentytwelve-fonts-css" media="all" rel="stylesheet" type="text/css"/>
<style id="twentytwelve-style-css" media="all" rel="stylesheet" type="text/css">/*



/* =Reset
-------------------------------------------------------------- */

html, body, div, h1, h2, h3, a, ul, li, footer, header, hgroup, nav {
	margin: 0;
	padding: 0;
	border: 0;
	font-size: 100%;
	vertical-align: baseline;
}
body {
	line-height: 1;
}
ul {
	list-style: none;
}
h1,
h2,
h3 {
	clear: both;
}
html {
	overflow-y: scroll;
	font-size: 100%;
	-webkit-text-size-adjust: 100%;
	-ms-text-size-adjust: 100%;
}
a:focus {
	outline: thin dotted;
}
footer,
header,
hgroup,
nav {
	display: block;
}

/* Clearing floats */
.wrapper:after {
	clear: both;
}
.wrapper:before,
.wrapper:after {
	display: table;
	content: "";
}


.menu-toggle {
	padding: 6px 10px;
	padding: 0.428571429rem 0.714285714rem;
	font-size: 11px;
	font-size: 0.785714286rem;
	line-height: 1.428571429;
	font-weight: normal;
	color: #7c7c7c;
	background-color: #e6e6e6;
	background-repeat: repeat-x;
	background-image: -moz-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: -ms-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: -webkit-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: -o-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: linear-gradient(top, #f4f4f4, #e6e6e6);
	border: 1px solid #d2d2d2;
	border-radius: 3px;
	box-shadow: 0 1px 2px rgba(64, 64, 64, 0.1);
}
.menu-toggle {
	cursor: pointer;
}
.menu-toggle:hover {
	color: #5e5e5e;
	background-color: #ebebeb;
	background-repeat: repeat-x;
	background-image: -moz-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: -ms-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: -webkit-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: -o-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: linear-gradient(top, #f9f9f9, #ebebeb);
}
.menu-toggle:active {
	color: #757575;
	background-color: #e1e1e1;
	background-repeat: repeat-x;
	background-image: -moz-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: -ms-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: -webkit-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: -o-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: linear-gradient(top, #ebebeb, #e1e1e1);
	box-shadow: inset 0 0 8px 2px #c6c6c6, 0 1px 0 0 #f4f4f4;
	border: none;
}


/* Body, links, basics */
html {
	font-size: 87.5%;
}
body {
	font-size: 14px;
	font-size: 1rem;
	font-family: Helvetica, Arial, sans-serif;
	text-rendering: optimizeLegibility;
	color: #444;
}
body.custom-font-enabled {
	font-family: "Open Sans", Helvetica, Arial, sans-serif;
}
a {
	outline: none;
	color: #21759b;
}
a:hover {
	color: #0f3647;
}

/* Assistive text */
.assistive-text {
	position: absolute !important;
	clip: rect(1px, 1px, 1px, 1px);
}
.main-navigation .assistive-text:hover,
.main-navigation .assistive-text:active,
.main-navigation .assistive-text:focus {
	background: #fff;
	border: 2px solid #333;
	border-radius: 3px;
	clip: auto !important;
	color: #000;
	display: block;
	font-size: 12px;
	padding: 12px;
	position: absolute;
	top: 5px;
	left: 5px;
	z-index: 100000; /* Above WP toolbar */
}

/* Page structure */
.site {
	padding: 0 24px;
	padding: 0 1.714285714rem;
	background-color: #fff;
}

/* Header */
.site-header {
	padding: 24px 0;
	padding: 1.714285714rem 0;
}
.site-header h1,
.site-header h2 {
	text-align: center;
}
.site-header h1 a {
	color: #515151;
	display: inline-block;
	text-decoration: none;
}
.site-header h1 a:hover {
	color: #21759b;
}
.site-header h1 {
	font-size: 24px;
	font-size: 1.714285714rem;
	line-height: 1.285714286;
	margin-bottom: 14px;
	margin-bottom: 1rem;
}
.site-header h2 {
	font-weight: normal;
	font-size: 13px;
	font-size: 0.928571429rem;
	line-height: 1.846153846;
	color: #757575;
}

/* Navigation Menu */
.main-navigation {
	margin-top: 24px;
	margin-top: 1.714285714rem;
	text-align: center;
}
.main-navigation li {
	margin-top: 24px;
	margin-top: 1.714285714rem;
	font-size: 12px;
	font-size: 0.857142857rem;
	line-height: 1.42857143;
}
.main-navigation a {
	color: #5e5e5e;
}
.main-navigation a:hover {
	color: #21759b;
}
.main-navigation div.nav-menu > ul {
	display: none;
}
.menu-toggle {
	display: inline-block;
}

/* Banner */

/* Sidebar */

/* Footer */
footer[role="contentinfo"] {
	border-top: 1px solid #ededed;
	clear: both;
	font-size: 12px;
	font-size: 0.857142857rem;
	line-height: 2;
	max-width: 960px;
	max-width: 68.571428571rem;
	margin-top: 24px;
	margin-top: 1.714285714rem;
	margin-left: auto;
	margin-right: auto;
	padding: 24px 0;
	padding: 1.714285714rem 0;
}
footer[role="contentinfo"] a {
	color: #686868;
}
footer[role="contentinfo"] a:hover {
	color: #21759b;
}


/* Minimum width of 600 pixels. */
@media screen and (min-width: 600px) {
	.site {
		margin: 0 auto;
		max-width: 960px;
		max-width: 68.571428571rem;
		overflow: hidden;
	}
	.site-header h1,
	.site-header h2 {
		text-align: left;
	}
	.site-header h1 {
		font-size: 26px;
		font-size: 1.857142857rem;
		line-height: 1.846153846;
		margin-bottom: 0;
	}
	.main-navigation div.nav-menu > ul {
		border-bottom: 1px solid #ededed;
		border-top: 1px solid #ededed;
		display: inline-block !important;
		text-align: left;
		width: 100%;
	}
	.main-navigation ul {
		margin: 0;
		text-indent: 0;
	}
	.main-navigation li a,
	.main-navigation li {
		display: inline-block;
		text-decoration: none;
	}
	.main-navigation li a {
		border-bottom: 0;
		color: #6a6a6a;
		line-height: 3.692307692;
		text-transform: uppercase;
		white-space: nowrap;
	}
	.main-navigation li a:hover {
		color: #000;
	}
	.main-navigation li {
		margin: 0 40px 0 0;
		margin: 0 2.857142857rem 0 0;
		position: relative;
	}
	.menu-toggle {
		display: none;
	}
}

/* Minimum width of 960 pixels. */
@media screen and (min-width: 960px) {
	body {
		background-color: #e6e6e6;
	}
	body .site {
		padding: 0 40px;
		padding: 0 2.857142857rem;
		margin-top: 48px;
		margin-top: 3.428571429rem;
		margin-bottom: 48px;
		margin-bottom: 3.428571429rem;
		box-shadow: 0 2px 6px rgba(100, 100, 100, 0.3);
	}
}


/* =Print
----------------------------------------------- */

@media print {
	body {
		background: none !important;
		color: #000;
		font-size: 10pt;
	}
	a {
		text-decoration: none;
	}
	.site {
		clear: both !important;
		display: block !important;
		float: none !important;
		max-width: 100%;
		position: relative !important;
	}
	.site-header {
		margin-bottom: 72px;
		margin-bottom: 5.142857143rem;
		text-align: left;
	}
	.site-header h1 {
		font-size: 21pt;
		line-height: 1;
		text-align: left;
	}
	.site-header h2 {
		color: #000;
		font-size: 10pt;
		text-align: left;
	}
	.site-header h1 a {
		color: #000;
	}
	#colophon,
	.main-navigation {
		display: none;
	}
	.wrapper {
		border-top: none;
		box-shadow: none;
	}
}
</style>


<style type="text/css">.recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}</style>
</head>
<body class="custom-font-enabled single-author">
<div class="hfeed site" id="page">
<header class="site-header" id="masthead" role="banner">
<hgroup>
<h1 class="site-title"><a href="#" rel="home" title="{{ keyword }}">{{ keyword }}</a></h1>
<h2 class="site-description">Just another WordPress site</h2>
</hgroup>
<nav class="main-navigation" id="site-navigation" role="navigation">
<h3 class="menu-toggle">Menu</h3>
<a class="assistive-text" href="#" title="Skip to content">Skip to content</a>
<div class="nav-menu"><ul><li><a href="#" title="Home">Home</a></li><li class="page_item page-item-2"><a href="#">Sample Page</a></li></ul></div>
</nav>
</header>
<div class="wrapper" id="main">
{{ text }}
	</div>
<footer id="colophon" role="contentinfo">
<div class="site-info">
</div>
</footer>
</div>


</body>
</html>";s:4:"text";s:3047:"Definition of customer satisfaction: ... Total Quality Management's Impact on Different ... Popular 'Customer Relations & Services' Terms. Definition of customer retention: ... Management's Impact on Different ... to long-term success that's derived from a dedication to customer satisfaction. Hence, the more is customer satisfaction; more is the business and the bonding with customer. Service quality is needed for creating customer satisfaction and service quality is connected to customer perceptions and customer expectations. The authors suggest that web could be the first contact for Customer satisfaction is a term used to describe a scenario when an exchange meets the needs and expectations of its user. The Relationship between Customer Satisfaction and Service Quality: a study of three Service sectors in Ume. Some of the most commonly Customer satisfaction is essential for business success in today's marketplace. It also depends on how efficiently it is managed and how promptly services are provided.  I wonder if there is a simpler way to look at customer satisfaction  let the customer ... Top 10 Authors. Oliver (1997) argues that service quality can be described as the result from customer comparisons between their expectations about the service they will use and their perceptions about the service CUSTOMER SATISFACTION, ... retention is customer satisfaction, a satisfied customer stays ... arises from discrepancies between customer satisfaction different Customer satisfaction is a term used to describe a scenario when an exchange meets the needs and expectations of its user. Different authors have different approaches towards defining job satisfaction. Chapter 5 Kotler Customer value, Satisfaction and Loyalty 1. Customer satisfaction is essential for business success in today's marketplace. Customer satisfaction is a part of customers experience that exposes a suppliers behavior on customers expectation. At a higher level, customer value can be viewed as the emotional payoff and achievement of a ... of different definitions for satisfaction, ... customer satisfaction data. At a low level, customer value can be viewed as the attributes of a product that a customer perceives to receive value from. Customer Satisfaction Definition. Customer loyalty can be said to have occurred if people choose to use a particular shop or buy one particular product, rather than use other shops or buy products made by other companies. The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet Timothy L. Keiningham Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. Customer value can be examined at different levels. REVIEW OF LITERATURE . Customer satisfaction is essential for business success in today's marketplace. Customer Satisfaction Definition. Customers exhibit customer loyalty when they consistently purchase a certain product or brand over an extended period of time. ";s:7:"keyword";s:53:"customer satisfaction definition by different authors";s:7:"expired";i:-1;}