a:4:{s:8:"template";s:7342:"<!DOCTYPE html>
<html lang="en-US">
<head>
<meta charset="utf-8"/>
<meta content="width=device-width, user-scalable=no" name="viewport"/>
<title>{{ keyword }}</title>
<link href="//fonts.googleapis.com" rel="dns-prefetch"/>
<link href="//s.w.org" rel="dns-prefetch"/>

<link href="https://fonts.googleapis.com/css?family=Roboto:400,400italic,900,700,300,300italic" id="google-fonts-roboto-css" media="all" rel="stylesheet" type="text/css"/>
<link href="https://fonts.googleapis.com/css?family=Raleway:300" id="google-fonts-raleway-css" media="all" rel="stylesheet" type="text/css"/>
<style id="blesk-theme-style-css" media="all" rel="stylesheet" type="text/css">html,body,div,span,h1,h2,a,i,ul,li,form,footer,header,nav{border:0;font-size:100%;font:inherit;vertical-align:baseline;margin:0;padding:0}footer,header,nav{display:block}body{line-height:1}ul{list-style:none}a{text-decoration:none}*{margin:0;padding:0}input:focus{outline:none}footer .top-footer .center{box-sizing:border-box}a,.bottom-header .menunav,.bottom-header .search .open-search,body .bottom-header #blesk-search.search i.close-search,.bottom-header .search .search-input,.bottom-header .search .search-input .search-btn{-webkit-transition:all 0.3s;transition:all 0.3s}body{background-color:#fff;color:#a6a6a6;font-size:15px;line-height:1.6;font-family:'Roboto', sans-serif;font-weight:300;-webkit-font-smoothing:antialiased;-webkit-text-size-adjust:100%}.wrapper{margin:0 auto;max-width:1110px}h1,h2{font-weight:700;color:#202020}h1 a,h2 a{color:#202020}.cf:before,.cf:after{content:" ";display:table}.cf:after{clear:both}.cf{*zoom:1}a{color:#a6a6a6;text-decoration:none;outline:0}a:hover,a:focus{color:#dc0844}.overflow-h{overflow:hidden}.center-header{padding:42px 0}.bottom-header{background-color:#dc0844;color:#fff;position:relative}.bottom-header .menunav{display:block;width:98%;z-index:99;float:left;height:88px}.bottom-header .menunav .menu{display:inline-block;height:88px}.bottom-header .menunav .menu>li{min-height:88px;line-height:88px}.bottom-header .menunav .menu>li a{padding-right:45px}.bottom-header .menunav ul li{float:left}.bottom-header .menunav ul li a{font-size:18px;font-weight:500}.bottom-header .open-menu{float:left;padding:31px 0}.bottom-header .open-menu .open{font-size:22px;line-height:26px;cursor:pointer;display:none}.bottom-header .open-menu .close{font-size:22px;line-height:22px;cursor:pointer;display:none}.bottom-header .search{float:right;margin:32px 0;position:relative}.bottom-header .search .open-search,.bottom-header .search .close-search{font-size:18px;cursor:pointer}.bottom-header .search .open-search:hover,.bottom-header .search .close-search:hover{color:#202020}body .bottom-header #blesk-search.search .close-search{display:none}.bottom-header .search .search-input{position:absolute;top:0;bottom:-150px;right:-10px;margin:auto;width:220px;height:70px;padding:20px 25px;background-color:#dc0844;opacity:0;z-index:-1}.bottom-header .search .search-input input[type="search"]{width:100%;height:30px;padding:0 30px 0 10px;margin-top:20px;font-family:'Roboto', sans-serif;font-size:15px;color:#202020;border:none;border-radius:0;-webkit-appearance:none;-moz-appearance:none;appearance:none}.bottom-header .search .search-input input[type="submit"]{background:transparent;width:20px;height:20px;border:none;border-radius:0;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;z-index:2;position:absolute;right:30px;top:45px}.bottom-header .search .search-input .search-btn{position:absolute;right:30px;top:45px;width:20px;height:20px;text-align:center;line-height:20px;color:#dc0844}footer .top-footer{border-top:1px solid #e1e1e1;padding:55px 0}footer .top-footer .center{width:51.36%;float:left;border-left:1px solid #e1e1e1;border-right:1px solid #e1e1e1;padding:0 80px;text-align:center}footer .top-footer .center .logo{margin-bottom:30px;display:inline-block}footer .bottom-footer{border-top:1px solid #e1e1e1;padding:37px 0;text-align:center}@media only screen and (max-width: 1180px){.wrapper{width:94%}.center-header{text-align:center}}@media only screen and (max-width: 1024px){.bottom-header .menunav{display:none;height:auto}.bottom-header .menunav .menu>li{min-height:50px;line-height:50px}.bottom-header .menunav li{border-bottom:1px solid rgba(255,255,255,0.1)}.bottom-header .menunav li:last-child{border-bottom:none}.bottom-header .menunav ul{position:relative !important;display:block !important;width:100% !important;height:auto !important;left:0 !important;top:0 !important}.bottom-header .menunav ul li{width:100%;left:0}.bottom-header .search{top:0;position:absolute;right:3%}.bottom-header .open-menu .open{display:block}footer .top-footer .center{padding:0 30px}}@media only screen and (max-width: 800px){.bottom-header .open-menu{padding:20px 0}.bottom-header .search{margin:21px 0}.bottom-header .search .search-input{bottom:0;height:30px;padding:18px;right:0;left:100%}.bottom-header .search .search-input input[type="search"]{margin-top:0}.bottom-header .search .search-input input[type="submit"],.bottom-header .search .search-input .search-btn{top:24px;right:24px}}@media only screen and (max-width: 560px){footer .top-footer .center{width:100%;padding:0 20px;border:none}}@media only screen and (max-width: 360px){.bottom-header .search .search-input{padding:18px 10px}.bottom-header .search .search-input input[type="submit"],.bottom-header .search .search-input .search-btn{right:15px}}
/*# sourceMappingURL=main.css.map */
</style>

</head>
<body class="">
<div class="overflow-h">
<header>
<div class="center-header">
<div class="wrapper cf">
<h1><a href="#">{{ keyword }}</a></h1><h2><a href="#">Just another WordPress site</a></h2>
</div>
</div>
<div class="bottom-header">
<div class="wrapper cf">
<div class="open-menu">
<span class="fa fa-bars open"></span>
<span class="fa fa-times close"></span>
</div>
<nav class="menunav"><ul class="menu" id="menu-ddd"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-11" id="menu-item-11"><a href="#">Home</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-12" id="menu-item-12"><a href="#">Casinos</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-13" id="menu-item-13"><a href="#">Online</a></li>
<li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-14" id="menu-item-14"><a href="#">Guide</a></li>
</ul></nav> <div class="search" id="blesk-search">
<i class="open-search fa fa-search"></i>
<i class="close-search fa fa-times"></i>
<div class="search-input">
<form action="#">
<input name="s" placeholder="Search " type="search" value=""/>
<input type="submit" value="Search"/>
<i class="search-btn fa fa-search"></i>
</form>
</div>
</div> </div>
</div>
</header>
{{ text }}
				<footer>
<div class="top-footer">
<div class="wrapper cf">
<div class="center" style="float: none; border: none; padding: 0; margin: 0 auto;"><a alt="Just another WordPress site" class="logo" href="#" title="{{ keyword }}"><h1>{{ keyword }}</h1><h2>Just another WordPress site</h2></a></div> </div>
</div>
<div class="bottom-footer">
<div class="wrapper cf">
<span class="copyright">
						Copyright  2017, {{ keyword }}. All Rights Reserved.</span>
</div>
</div>
</footer>
</div>



</body>
</html>";s:4:"text";s:3726:"Guest complaints are generally handled by Junior Executives, Hosts or Guest Relation Executives (GRE). Thank you for your letter of complaints regarding your stay in Bugibba with the Med Tours. Power reports that only about half of hotel guests report a noise problem to management. Thank you very much for your stay in our hotel for three days during your visit to Mumbai. Categorize the four basic types of guest complaints ... within the hotel. There is a certain amount of expertise required when handling customer complaints in a hotel. The key to running a successful hotel is customer service. A lesson plan for handling guests complaints at a hotel is presented and includes common expressions, sample dialogues, and role play activities. Hotel managers and service providers can use this adjustment letter to fix customer complaints. Front office management and staff should keep the following resolution guidelines in mind when handling guest complaints. We will try our best to do field research about the hotels before selecting them for the holiday package. Gigli d'Oro Suite: Customer complaints and Hotel CEO response ... For us one is the same as another, but it has to be the guest that makes the choice. Sir our hotel is well known for its quality of services for our valuable customers in the city. Honesty is the best policy when dealing with guest complaints.. Here's how to respond to negative hotel ... you can inform the unhappy guest of your hotels changes ... you can address the specific complaints. Gigli d'Oro Suite: Customer complaints and Hotel CEO response ... For us one is the same as another, but it has to be the guest that makes the choice. We apologize that your holiday is not as smooth as what you had planned before. ... How to Answer a Guest Complaint Letter. Guest complaints hamper the reputation and working condition of the hotel. A big part of this is addressing customer complaints and ensuring that these complaints are resolved Dear All, Lets discuss today, how to handle guests problems? About the hotel,this is the first time Med Tour choose this hotel and we have no time to check the location before your holiday begin. Practical Dialogue on Handling Angry gust who becomes angry for extra charge. So to improve the standard of the hotel, the operational staff as well as managers should handle complaints very tactfully. Never argue with guest, always stay calm, Listen with concern and empathy. Anticipating needs goes a long way. Here is a sample for the complaint letter for hotel. How to Write an Apology Letter to a Hotel Guest . Lean How to Handle Guest Complaint in hotel or ... Handling Guest Complaints  And one way for them to do that is by using Guest Complaint Forms. Front office staff members should not make promises that exceed their authority. We apologize that your holiday is not as smooth as what you had planned before. For the guest who likes fishing, an eco-friendly fishing trip in the San Diego Bay. When expressing a complaint, the guest may be quite angry. For more Guest Handling Tips read this tutorial: Lean How to Handle Guest Complaint in hotel or For instance, Such attentiveness requires the obvious, which is attention, along with genuine sensitivity and substantiation. Tips for Handling guest complaints in restaurants. Dear Mr./Mrs (name), My (husband/friend etc) and I were recently guests at the (name of the hotel) for (2 weeks etc.) Sample Apology Letter to Hotel Guest Complaint. Problem solving in coffee shops. Free to download and print Are You Expert Enough To Solve Your Hotel Guest Complaints? Maintenance of the room is also a common issue. In the letter, one should describe their problems briefly and in a polite tone. ";s:7:"keyword";s:36:"example of guest complaints in hotel";s:7:"expired";i:-1;}