a:4:{s:8:"template";s:8126:"<!DOCTYPE html>
<html lang="en-US">

<head>
<meta charset="utf-8"/>
<meta content="width=device-width" name="viewport"/>
<title>{{ keyword }}</title>
<link href="http://gmpg.org/xfn/11" rel="profile"/>


<link href="http://fonts.googleapis.com/css?family=Open+Sans:400italic,700italic,400,700&amp;subset=latin,latin-ext" id="twentytwelve-fonts-css" media="all" rel="stylesheet" type="text/css"/>
<style id="twentytwelve-style-css" media="all" rel="stylesheet" type="text/css">/*



/* =Reset
-------------------------------------------------------------- */

html, body, div, h1, h2, h3, a, ul, li, footer, header, hgroup, nav {
	margin: 0;
	padding: 0;
	border: 0;
	font-size: 100%;
	vertical-align: baseline;
}
body {
	line-height: 1;
}
ul {
	list-style: none;
}
h1,
h2,
h3 {
	clear: both;
}
html {
	overflow-y: scroll;
	font-size: 100%;
	-webkit-text-size-adjust: 100%;
	-ms-text-size-adjust: 100%;
}
a:focus {
	outline: thin dotted;
}
footer,
header,
hgroup,
nav {
	display: block;
}

/* Clearing floats */
.wrapper:after {
	clear: both;
}
.wrapper:before,
.wrapper:after {
	display: table;
	content: "";
}


.menu-toggle {
	padding: 6px 10px;
	padding: 0.428571429rem 0.714285714rem;
	font-size: 11px;
	font-size: 0.785714286rem;
	line-height: 1.428571429;
	font-weight: normal;
	color: #7c7c7c;
	background-color: #e6e6e6;
	background-repeat: repeat-x;
	background-image: -moz-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: -ms-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: -webkit-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: -o-linear-gradient(top, #f4f4f4, #e6e6e6);
	background-image: linear-gradient(top, #f4f4f4, #e6e6e6);
	border: 1px solid #d2d2d2;
	border-radius: 3px;
	box-shadow: 0 1px 2px rgba(64, 64, 64, 0.1);
}
.menu-toggle {
	cursor: pointer;
}
.menu-toggle:hover {
	color: #5e5e5e;
	background-color: #ebebeb;
	background-repeat: repeat-x;
	background-image: -moz-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: -ms-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: -webkit-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: -o-linear-gradient(top, #f9f9f9, #ebebeb);
	background-image: linear-gradient(top, #f9f9f9, #ebebeb);
}
.menu-toggle:active {
	color: #757575;
	background-color: #e1e1e1;
	background-repeat: repeat-x;
	background-image: -moz-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: -ms-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: -webkit-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: -o-linear-gradient(top, #ebebeb, #e1e1e1);
	background-image: linear-gradient(top, #ebebeb, #e1e1e1);
	box-shadow: inset 0 0 8px 2px #c6c6c6, 0 1px 0 0 #f4f4f4;
	border: none;
}


/* Body, links, basics */
html {
	font-size: 87.5%;
}
body {
	font-size: 14px;
	font-size: 1rem;
	font-family: Helvetica, Arial, sans-serif;
	text-rendering: optimizeLegibility;
	color: #444;
}
body.custom-font-enabled {
	font-family: "Open Sans", Helvetica, Arial, sans-serif;
}
a {
	outline: none;
	color: #21759b;
}
a:hover {
	color: #0f3647;
}

/* Assistive text */
.assistive-text {
	position: absolute !important;
	clip: rect(1px, 1px, 1px, 1px);
}
.main-navigation .assistive-text:hover,
.main-navigation .assistive-text:active,
.main-navigation .assistive-text:focus {
	background: #fff;
	border: 2px solid #333;
	border-radius: 3px;
	clip: auto !important;
	color: #000;
	display: block;
	font-size: 12px;
	padding: 12px;
	position: absolute;
	top: 5px;
	left: 5px;
	z-index: 100000; /* Above WP toolbar */
}

/* Page structure */
.site {
	padding: 0 24px;
	padding: 0 1.714285714rem;
	background-color: #fff;
}

/* Header */
.site-header {
	padding: 24px 0;
	padding: 1.714285714rem 0;
}
.site-header h1,
.site-header h2 {
	text-align: center;
}
.site-header h1 a {
	color: #515151;
	display: inline-block;
	text-decoration: none;
}
.site-header h1 a:hover {
	color: #21759b;
}
.site-header h1 {
	font-size: 24px;
	font-size: 1.714285714rem;
	line-height: 1.285714286;
	margin-bottom: 14px;
	margin-bottom: 1rem;
}
.site-header h2 {
	font-weight: normal;
	font-size: 13px;
	font-size: 0.928571429rem;
	line-height: 1.846153846;
	color: #757575;
}

/* Navigation Menu */
.main-navigation {
	margin-top: 24px;
	margin-top: 1.714285714rem;
	text-align: center;
}
.main-navigation li {
	margin-top: 24px;
	margin-top: 1.714285714rem;
	font-size: 12px;
	font-size: 0.857142857rem;
	line-height: 1.42857143;
}
.main-navigation a {
	color: #5e5e5e;
}
.main-navigation a:hover {
	color: #21759b;
}
.main-navigation div.nav-menu > ul {
	display: none;
}
.menu-toggle {
	display: inline-block;
}

/* Banner */

/* Sidebar */

/* Footer */
footer[role="contentinfo"] {
	border-top: 1px solid #ededed;
	clear: both;
	font-size: 12px;
	font-size: 0.857142857rem;
	line-height: 2;
	max-width: 960px;
	max-width: 68.571428571rem;
	margin-top: 24px;
	margin-top: 1.714285714rem;
	margin-left: auto;
	margin-right: auto;
	padding: 24px 0;
	padding: 1.714285714rem 0;
}
footer[role="contentinfo"] a {
	color: #686868;
}
footer[role="contentinfo"] a:hover {
	color: #21759b;
}


/* Minimum width of 600 pixels. */
@media screen and (min-width: 600px) {
	.site {
		margin: 0 auto;
		max-width: 960px;
		max-width: 68.571428571rem;
		overflow: hidden;
	}
	.site-header h1,
	.site-header h2 {
		text-align: left;
	}
	.site-header h1 {
		font-size: 26px;
		font-size: 1.857142857rem;
		line-height: 1.846153846;
		margin-bottom: 0;
	}
	.main-navigation div.nav-menu > ul {
		border-bottom: 1px solid #ededed;
		border-top: 1px solid #ededed;
		display: inline-block !important;
		text-align: left;
		width: 100%;
	}
	.main-navigation ul {
		margin: 0;
		text-indent: 0;
	}
	.main-navigation li a,
	.main-navigation li {
		display: inline-block;
		text-decoration: none;
	}
	.main-navigation li a {
		border-bottom: 0;
		color: #6a6a6a;
		line-height: 3.692307692;
		text-transform: uppercase;
		white-space: nowrap;
	}
	.main-navigation li a:hover {
		color: #000;
	}
	.main-navigation li {
		margin: 0 40px 0 0;
		margin: 0 2.857142857rem 0 0;
		position: relative;
	}
	.menu-toggle {
		display: none;
	}
}

/* Minimum width of 960 pixels. */
@media screen and (min-width: 960px) {
	body {
		background-color: #e6e6e6;
	}
	body .site {
		padding: 0 40px;
		padding: 0 2.857142857rem;
		margin-top: 48px;
		margin-top: 3.428571429rem;
		margin-bottom: 48px;
		margin-bottom: 3.428571429rem;
		box-shadow: 0 2px 6px rgba(100, 100, 100, 0.3);
	}
}


/* =Print
----------------------------------------------- */

@media print {
	body {
		background: none !important;
		color: #000;
		font-size: 10pt;
	}
	a {
		text-decoration: none;
	}
	.site {
		clear: both !important;
		display: block !important;
		float: none !important;
		max-width: 100%;
		position: relative !important;
	}
	.site-header {
		margin-bottom: 72px;
		margin-bottom: 5.142857143rem;
		text-align: left;
	}
	.site-header h1 {
		font-size: 21pt;
		line-height: 1;
		text-align: left;
	}
	.site-header h2 {
		color: #000;
		font-size: 10pt;
		text-align: left;
	}
	.site-header h1 a {
		color: #000;
	}
	#colophon,
	.main-navigation {
		display: none;
	}
	.wrapper {
		border-top: none;
		box-shadow: none;
	}
}
</style>


<style type="text/css">.recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}</style>
</head>
<body class="custom-font-enabled single-author">
<div class="hfeed site" id="page">
<header class="site-header" id="masthead" role="banner">
<hgroup>
<h1 class="site-title"><a href="#" rel="home" title="{{ keyword }}">{{ keyword }}</a></h1>
<h2 class="site-description">Just another WordPress site</h2>
</hgroup>
<nav class="main-navigation" id="site-navigation" role="navigation">
<h3 class="menu-toggle">Menu</h3>
<a class="assistive-text" href="#" title="Skip to content">Skip to content</a>
<div class="nav-menu"><ul><li><a href="#" title="Home">Home</a></li><li class="page_item page-item-2"><a href="#">Sample Page</a></li></ul></div>
</nav>
</header>
<div class="wrapper" id="main">
{{ text }}
	</div>
<footer id="colophon" role="contentinfo">
<div class="site-info">
</div>
</footer>
</div>


</body>
</html>";s:4:"text";s:3719:"Customer service representatives are a company's ... How to Use Empathy With Customer Service ... Pay specific attention to the details as to why customers are angry. 12 Conflict Resolution Tips for Excellent Customer Service. Perfect Phrases For Customer Service . Refocus Attention. Home  Customer Service  10 Ways a Customer Service Representative Can Grow ... Service Representative Can Grow Customer Empathy. already exists. I guess I This phrase is by far the best power customer service phrases to pacify irate customers. SAVE CANCEL. Empathy in Customer Care  Lose Your Fear! Use the empathetic statements and examples listed to serve your customers today. 10 Writing Skills Agents Need to Chat with Customers ... their dignity slip and respond in kind to angry, rude, or stressed customers. If you work in customer service or own a business, you will occasionally need to take calls from angry customers. Handling an irate customer is not easy but inevitable in customer service. Would ... these are also the type of niceties that make me, as an irate customer, even more irate. HOW TO HANDLE ANGRY CUSTOMERS. If you have a tendency to get a little emotional when you call customer service you know ... or in a business it's really easy to make "You" statements. Statements That Facilitate Empathy. Learn how to better handle difficult situations caused by angry customers. stands for Empathy, Attention and Respect. Heres one way to de-stress an irate customer: Use the six-second empathy tactic. Handle Irate Customers A discussion on the best positive words, phrases and empathy statements to improve your call centres customer service - Useful for positive scripting. Using empathy statements to refocus an angry customer's attention away from the situation can help diffuse the anger. This phrase is by far the best power customer service phrases to pacify irate customers. How to Handle an Irate Customer on the Phone. Examples of Empathy statement?  When you must deal with customers who become frustrated or angry E.A.R. ...  Show empathy and understanding for a customer with a problem ... Affirmations are statements Learn how to better handle difficult situations caused by angry customers. Here is a post to help you do exactly that Two Mindsets to Show Empathy for Irate Customers. Technique for handling irate customers. Enter your email address to follow HEART SISTERS and ... let them go away angry. Empathy & Rapport are the Building Blocks of Trust Empathy cannot be handed out by a machine. This phrase is by far the best power customer service phrases to pacify irate customers. The Human Voice & Telephone Personality of your Customer Most empathy statements I get from CS reps are empathizing with me because they've experienced exactly the same problem. An article that looks at the best words phrases and empathy statements for angry and irate customers. ... You dont have to use the word empathy to make a statement that shows empathy. Handling an irate customer is not easy but inevitable in ... Bring out some empathy. Working with angry or upset customers requires a high sensitivity to other people's feelings, even when the customer is in the wrong. Customers want empathy when they are seeking support from agents. Customer Service eLearning & Onsite Training Interactive Soft Skills eLearning, SCORM Modules & Fully Customized, ... 7 Phrases That Convey Empathy to Customers. Handling these types of interactions requires patience and the proper techniques. Some examples of empathy statements include: ... as an irate customer, ... What are the examples of empathy statement for customer service? Use empathy words to let angry customers know you understand their frustration. ";s:7:"keyword";s:38:"empathy statements for irate customers";s:7:"expired";i:-1;}